In 2011, IBBM together with the Asian Institute of Finance and its affiliated institutes (AIs) Islamic Banking and Finance Institute Malaysia, Securities Industries Development Corporation and The Malaysian Insurance Institute, worked to formulate a strategy and identify an appropriate vendor to deliver the design, development, testing and commissioning, and the maintenance of a web based Learning Management System (LMS). This collaboration was initiated with the objective of establishing a single platform to serve the respective constituencies of the AIs.
The joint effort paved way for the signing of an agreement in March 2012 between IBBM and Talent 2 HRO Sdn Bhd marking the start of IBBM’s technology transformation in the delivery of services to its stakeholders. IBBM recognises the importance of this transformational programme in order to better support its members and clients, providing flexibilities to its stakeholders in transacting business while at the same time achieving greater productivity and efficiency.
The LMS is expected to fulfil the following needs:
- Administer, track and report on the use of resources to ease internal and external resource management
- Reduce transactional costs associated with the administration, development, maintenance, delivery, tracking, analysis and reporting of training activities
- Achieve a standard learning technology architecture to meet future training requirements
- Achieve flexibility and convenience of use for the benefits of IBBM customers, members and other stakeholders
The LMS runs on a software-as-a-service (“SAAS”) application called Cornerstone-on-Demand (“CSOD”), supported by cloud-computing technology. CSOD is one of the top learning management systems in the world and is widely recognised as a reputable learning and content management system.
Having kicked-off in March 2012, the e-delivery project is expected to be delivered in three phases. The first phase, expected to complete in July 2012, will provide easy and flexible access for the existing members of the Institute to register for examination and public learning programmes and make online payment through the LMS.
The second phase, scheduled to complete in September 2012 will provide a range of enhancements to the services including e-examination and group online booking of learning programmes. Financial institutions will also be able to register for courses for their staff and new members to sign up online.
The last phase will complete in December 2012, and will provide members with access to purchase and renew their membership, and register for examinations. Members will also benefit from the e-learning delivery which will be made available in the system.
The project is now nearing the completion of its first phase and “IBBM Online”, as it will be called, will be accessible through the IBBM website (www.ibbm.org.my). A customer log on page will be the gateway to take our clients into the online portal. Upon roll out of the first phase, IBBM members will have the facility to view and update their membership details and using their unique sign-in ID, be able to book and pay for examinations and public courses. Non-members will also be able to book and pay for public courses.
One of the Institute’s most recent and exciting product, the IBBM Chartered Banker programme, will also be offered as a fully online qualification. This includes study materials, practice questions and examinations. IBBM Online will be leveraged to accommodate this qualification and others in the future.
IBBM is the first among the banking and finance institutes in Malaysia to implement a fully online infrastructure for learning. It is in line with the Institute’s strategy to offer world class qualifications to our stakeholders. It is through a much more convenient and efficient channel such as this that the Institute hopes to elevate the much needed capacity for the banking and finance industry in Malaysia and beyond.